FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping from our workshops in Hong Kong and Shanghai by ePacket or EMS and in USA by USPS.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 15-30 Business days |
| Canada, Europe | 15-30 Business days |
| Australia, New Zealand | 15-30 Business days |
| Mexico, Central America, South America | 15-35 Business days |
**Please note that there are currently delivery delays due to the impact of COVID-19; deliveries may be up to over 60 days. We thank you for your patience and understanding.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping, tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you find that your shipment is not updated in the tracking system, it could be due to that your shipment may be delayed. Delivery delays can be due to various reasons, including weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order has shipped.
As the packages need to be scanned each step of the way to provide updates, please note that tracking numbers may take several days to show up or update in the system once it reaches customs or the next post processing center.
Please note that once the items leave our workshops, they are handled by the various countries’ postal services, which may route the packages to different locations or centers before delivery. This depends on the postal service’s handling of delivery to your area, and is out of our control.
If you’d like a more detailed update, you may wish to contact your local post office with your tracking number.
If you have any other questions, please contact us and we will do our best to help you out.
