Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our workshops will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 4 to 6 days processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 6 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of dewdropsandvines.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***h
Beautiful earings, the same as on pictures, really can recommend anyone! Came in about 2 weeks to Poland.
Customer
Very nice!
Customer
Good quality, lovely earrings.
L***n
great i Like it
N***n
love it. thanks
Customer
very good I recommend the store
M***g
Absolutely stunned at how quick this arrived! Lovely boxed packaging – very happy with this purchase experience
T***a
excellent quality, my favorite earrings! package is amazing!
Customer
I recommend. Very nice. I´m very satisfied!
Customer
Beautiful
Customer
beautiful earrings
Customer
Excellent quality! Needless to get a picture, they are just like described!
M***o
beautiful earrings!
S***e
They are very cute
Linda
Very beautiful and the quality’s great. I love how light they are.
Sue
I love the earrings. I’ve ordered more than once from here. Everything is beautiful and very elegant.
Anna
beautiful earrings, very fast delivery. I love it ❤️
Nina
Very nice! I love it!
Sarah
Monstera are my favorite plants and these earrings are perfect!
Barb
I ordered these earrings together with a pendant, I have to say it was a very nice package and items arrived in perfect condition.
Sander
Excellent as in the description, I arrive in two weeks to Canary Islands. Thank you
Anna
A bit thinner than what I thought, but nice.
Meryl
I am absolutely delighted with all my order (8 different pairs of earrings. Everything is perfect: -The quality, -The presentation, -Packaging (very important), -The delivery time.
Naomi
Prettier in real life!
Gwen
I don’t usually wear gold, but I fell in love with these earrings. When they arrived (within 2 weeks to New Zealand) they are EXACTLY like the photo on the website, which lets be honest is a rare and wonderful thing! I absolutely love these earrings, and I’ve just ordered the whispering birds bracelet. Dewdrop & Vine may become my new obsession!